Members of JSL staff began the week with an insightful workshop on navigating difficult conversations, led by international speaker Sherene McHenry, PhD, CSP of The People IQ Advantage. Sherene emphasized that when handled with intention, conflict can strengthen relationships, elevate teamwork, and enhance organizational performance. McHenry explained that conflict doesn’t necessarily destroy relationships, and sometimes it strengthens them.

We explored practical strategies for approaching challenges with civility, including “Resolve or Revolve,” either resolve your conflicts (deal with them and move forward), or you’ll keep revolving around the same issues over and over. Choosing to speak to people rather than about them, using clear “I” statements, (I understand that traffic prevented you from showing up on time, but I need you to be here at _____). Practicing techniques for better communication was part of our morning. We also learned tools for keeping defensiveness at bay, so tough conversations can remain respectful and productive.

Awkward interactions can be opportunities to address concerns and strengthen mutual understanding. Too often, though, we avoid them and carry lingering frustration. This dynamic workshop was a powerful reminder that leaning into these moments with empathy, courage, and clarity can help us build healthier, more resilient connections within our agency staff, residents, our families, and throughout our community. People don’t need perfection; they need to feel heard, valued, and understood.

During the workshop, I found myself remembering my time in Imago Therapy with a truly gifted therapist who taught me one of the most powerful questions to ask during moments of conflict: “Is there more?” In difficult conversations, especially when emotions run high and someone is pouring out their frustration, our role is to actively listen and mirror back what we’ve heard so they feel understood. Just as they pause to take a breath, we may have clarifying questions, but before anything else, asking “Is there more?” gives them the space to finish releasing what’s on their mind and ensures they feel fully heard. It’s a simple question, yet it has the power to transform the tone of an entire conversation. The goal isn’t to win a conversation, it’s to connect through it.

Later that afternoon, I spent quality time in conversations with Prentis residents and found myself using some of the techniques I learned. Engaging in real, honest dialogue with people is one of the most satisfying ways to spend time. We often admit how intimidating conflict can feel, yet if we hope to grow as leaders and community members, we must cultivate civil relationships and learn to tolerate the moments that don’t always unfold the way we wish they would.

Often, in my work at JSL, I find myself in situations that confirm that I am exactly where I should be in my life, in a place to continue to learn and grow, to help others, to feel joy and bring joy. I feel a true sense of purpose through my interactions. Days like this reinforce just how meaningful this path can be.

May we each find ourselves in the right place at the right moment, learning, growing, and lifting one another with compassion.

Shabbat Shalom